Customer service is at the core of the Best Choice Roofing brand. We don’t just sell you a new roof and leave you in the dark. Every one of our locations is staffed by roofing experts that specialize in managing your project from start to finish and making sure you are in the loop on everything happening with your roof.
See what others had to say about their experience with Best Choice Roofing.
I highly recommend Best Choice Roofing due to their expertise and excellent customer service!I met with Maguire Laney in January to see how much roof damage… More we had after the past couple of storms. He helped me file an insurance claim to get that process going. He was very professional and thorough when explaining everything to me, and was always quick to respond if I had a question. I was out of town when the roof was replaced, but the crew left my property exactly as they found it (no mess for us to clean up). Once I got back in town, Maguire followed up with me to make sure everything went smoothly with the replacement. Then, I met with Ty Adams to fill out the certificate of completion. He informed me they would send the necessary paperwork to my insurance company. He made that process very easy and painless!
John Swope diligently inspected our roof and a few of the roof that belong my relatives. He came back and gave me his opinion which one has intensive… More hail storm or wind storm damages and which one are minor that I can just repair it. I am impressed with his professionalism and diligence. On one of the roof, there were obvious extensive damage, but our insurance keep trying to get out of paying by first offering to repair, but then they realize the damage area is not repairable, so the adjuster said they will replace only one side of the roof. John has to get up there take photos several times and send it to my insurance. They come back at first denying that they receive the photos, I uploaded them to my claim file, and it still took John a lot of effort to debate with the adjuster when one day he said the roof is not repairable, and the next day , they would only replace one side and repair the other side. The insurance finally agreed to replace the whole roof in the end. I am not someone who is claim happy, but that is what i paid insurance for. You use it when i have extensive storm damage. Not to save money by replacing half and repairing other half like patchwork, i can pay for patchwork. The shingles wont match. Thank you John. You earned my business.
Best Choice Roofing sought me out. They were in my neighborhood and saw my roof needed attention. I am so glad they found me! My roof was just replaced… More and I am very pleased. The whole process was a breeze. I had a prior denied claim on my roof so I was nervous I wouldn’t be approved but they fought for me and got my insurance to pay for the roof! They handled everything. I will recommend Best Choice Roofing to all my friends and family. Shout out to Johnathon and Jamie for helping with everything.
Best choice Roofing did a fantastic job installing our new roof. They showed up as scheduled and on time. Working with Levi from the beginning made the… More entire claim process a breeze. Levi always responded immediately to any questions or concerns. Would highly recommend this team.
The Sales Representative (Jamie Clugston)was very helpful and catered to the needs of my roof. She has a vast of knowledge when it comes to knowing the… More roofing procedures. Overall I am very satisfied and glad Jamie was my roofing representative. She came by to make sure everything was going as planned.Jamie has the right attitude when it comes to dealing with people.I am very satisfied with the way the roof turned out.I would recommend Best Choice Roofing to family, friends and neighbors.
I worked with John Swope from the beginning of my claim through the roof being replaced. His service was excellent. He spent a lot of time getting my insurance… More company to approve replacing the roofs of two of my homes. I could not have done this without his help. He is a great professional and it was a pleasure working with him. Best Choice Roofing is fortunate to have such a great employee.
I used Best Choice Roofing recently to replace my roof after taking some damage last year from a thunderstorm. I was having a hard time dealing with my… More insurance company. Nate Henderson just knocked on my door one day after seeing my roof with a tarp in place and was super helpful, friendly, and professional. They were able to work with my insurance company and explained to them that a repair was simply insufficient and impossible to be quite honest. Their installation crew was incredibly professional and fast. They also did a great job cleaning up the yard afterwards and I would recommend this company to anyone!
Best Choice Roofing did a great job installing the new roof on my home. They were on schedule and did a great job cleaning up afterwards. Shelby was… More very hard working with my insurance company, and was able to show the weather damage that my old roof sustained. She is an invaluable asset to her company! I enjoyed working with her throughout the process. Extremely satisfied!!!
I used Best Choice Roofing in Madison, AL to replace my roof! I dealt with Jamie Clugston and John Suggs as they knocked at my door one day. I usually… More don’t answer door knocks but for some reason I answered this time and I am most definitely happy that I did! I couldn't have been more happy with the experience and dealing with Jamie and John. They handled the claims experience with my insurance company and met the adjuster on site when he did his inspection. Any questions/concerns I had they were always very quick to respond to phone calls or texts. I had some concerns/issues with our previous roof install and pointed them out. Jamie and John made sure those issues were brought to the attention of the install crew and again I couldn’t be happier! If you have the opportunity to work with Jamie and/or John at Nest Choice Roofing in Madison, AL you will most definitely be pleased! My new roof looks amazing and the lines are perfectly straight!!!!
Best Choice Roofing
