Customer service is at the core of the Best Choice Roofing brand. We don’t just sell you a new roof and leave you in the dark. Every one of our locations is staffed by roofing experts that specialize in managing your project from start to finish and making sure you are in the loop on everything happening with your roof.
See what others had to say about their experience with Best Choice Roofing.
Fantastic customer service! One of the best experiences on home project quotes we’ve ever had, and we’ve had plenty! Ryan scheduled time with us in person and over the phone to help us on our roof replacement. He went above and beyond to… More be available by text, phone and email to answer our many questions about insurance claims, financing and service options. His timely responses and thoroughness were much appreciated! Best Choice Roofing has my vote for quality people and service, not to mention the use of top quality products. Look no further!
We had a fantastic experience from start to finish. After being stood up by a few other companies and being rescheduled more than once by another we were very skeptical. When Lawerence showed up, at his scheduled time, we felt some relief.… More Originally I had contacted Best Choice for a second quote (I had already made my mind up to go with another company but we wanted to have some other quotes to compare to). After Lawrence did his inspection and went through his presentation, explained the process AND the product. I changed my mind. We also had a positive experience on roof day. Crews showed up bright and early and got to work. Everything went off like a well oiled machines. Delivery or materials was spot on and they finished the job mid afternoon. They protected everything around the perimeter of the house and the did a fantastic cleanup. We won’t need a roof for a LONG time, but I highly recommend Best Choice.
Great work from best choice roofing.
The inspection manager stopped by at my home to do the initial inspection at the same day when I called the office. The technicians did a great job during the repair and fixed all the issues on my roof.… More Plus, Steven, the production manager, helped to arrange all the needed material and repair schedule efficiently.
Overall, I am satisfied with the work from best choice roofing and would like highly to recommend them to the homeowners who need roof work.
This company was outstanding from the start. From the free inspection and dealing with my insurance company to the finished product of our new roof!!! If I could give more that 5 stars I would!
Big thanks to Ryan Byers for helping us threw… More this insurance process from start to finish!!!
I observed the working in progress and was totally pleased with what I had seen all safety precautions We're met And the people took their time to ensure work was done correctly Plus they did a great clean up when they were all finished.… More This company deserves 5 stars
Ryan Byers has been fantastic through this entire experience so far. He fought with the insurance company on our behalf after they denied replacing part of the roof. He met with them when they came out and has kept me up to date with everything.… More He has been fantastic through this whole experience and I would recommend this company to anyone. Thank you.
Jack & Ryan came out to give me a free inspection after someone told me I had a leak. They were able to find the real issue and confirm the roof was in good condition.
Highly recommend for an honest and free evaluation!!!
Jack with Best Choice is an amazing young man and a pleasure to work with. He answered all my questions and the crew also did a wonderful job on the roof. Couldn't be more pleased. 10/10 recommend
Jack worked with my insurance to get my roof paid for. He was very diligent in explaining the whole process and making sure I was being taken care of. We appreciate Jack and Best Choice Roofing!
I am really pleased with Best Choice Roofing and Jack Adkins, with the handling of my roofing project. Jack was on time and always had an answer for my questions. My insurance didn’t want to pay for my roof, and Jack stepped in and got… More them to approve it. The crew was on time and very clean from start to finish.
My experience with Jack was AWESOME!!! He took the Time to go Over and Explain In Details all that needed to be done for o our Roof!! His Personality and Explanations Teuly Meant A lot!!! THANK YOU JACK, WE APPRECIATE YOU!!!
Actual rating from me is a 4.7, but in this case (since google doesn’t allow split ratings) I feel it is absolutely fair in rounding up to a 5; and to me 5’s are reserved for stellar service. Absolute king of the show for this one was the… More salesman, Lawrence Burger. Incredibly responsive, conscientiousness in the level of service he brings before, during and after the fact and displays a level of laid back professionalism that is both rarely seen but should be the norm. From the beginning of the process and the time spent, inspecting, reviewing and presenting what was offered by Best Choice, I feel he walked the "advocate" line between customer (me) and the business he works for incredibly appropriately and with care. The follow up after the install has been just as good. Inspecting the work done and finding the little things that matter down the road and working to get them corrected as they should be. It genuinely feels his goal is 100% customer satisfaction, not only in saying but also in doing. He earned a 5 star rating on his own. The installation crew did a superb job. The roof looks wonderful and was completed in one long day. They anticipated things in the installation that I would not have considered; and potentially have fixed a few other things that were not directly roof related, but when that type of job is properly done and attention to detail is there with a crew that knows what they are doing - the outcome is clean, professional in look and install, and dependable. Again though, this level of service should be the norm for the entire process. My only issues (and they were small) was there seemed to be a slight disconnect on the production communication side in a few instances as the day unfolded for installation(minor), and there seemed to be a slight rush for sign off and payment after the job was completed (roofers done at 7:30 PM - and then contacted for sign off and payment before 9 AM the next morning). Small things but they have an effect on the overall experience; in the end they were handled in a fair, efficient way and were ultimately fine. All in all, fantastic job from this company as a whole and recommend them highly.
I highly recommend this company. Outstanding work and extremely professional. Also I would like to acknowledge Steven for his continued follow up and help from the start to after the sale.
Mr. Lawrence Burger was amazing. This man worked diligently with my insurance company and got my roof replaced. He was the first person I had out to look at my roof who was willing to try to work with insurance. He spent months on this… More but he got it done .I could not have asked for better in customer service . Thanks to him I would recommend this company to anyone I know who needs a roof . Thank you again Lawrence
Sue Jones
Best Choice Roofing is the epitome of professional. Our salesman was wonderful, but Lynee was out of this world. She worked with us on scheduling. Processed all of our insurance paperwork with very little effort on our part.
When we… More had questions she set aside the time to explain the numbers and the process.
The roofing crew was on time, professional, and quick. Our new roof was put on in a day without a single nail left in our yard.
The entire process flowed like a well oiled machine and was executed perfectly. Thank you Lynee for being so wonderful. I feel as though I have a new friend.
I think its amazing that a roof can be done in (1) day. The crew was very respective of my property & vehicle. Clean up was excellent. Appear to be nice folks to work with.
I had to get a roofing contractor as my roof began leaking. Just around the time I was going to begin the look for a contractor, Amanda Staneart from Best Choice Roofing stopped by. I told her that I needed to get the roof replaced but… More didn't know how much it cost and if we got insurance involved, would they raise my rates? Amanda assured me she would speak to them and it would not cost any more than my deductible. We have solar panels on the roof so it would undoubtedly be more money to have them removed and replaced. To make a long story short, Amanda spoke to the insurance company and had someone out there to inspect the roof in a day or two. We had hail damage and so everything was covered by insurance. Since it was an "Act of God", my rates will not be raised. They did the job in one day and things went so well, we had them do the same thing on our son's house down the street.
Best Choice Roofing did an amazing job on our house and shop! Austin went above and beyond providing great customer service from start to finish! Fast service as well - the crew came out and reroofed our house and shop in one day. They… More cleaned up everything and it looked great!
We are extremely satisfied and have already recommended to several other friends!! Keep up the great work!!
Best Choice Roofing was the best decision I made for an install. Stephen provided kept me fully updated on the process and the quality of work performed was outstanding. I highly recommend this company for your roofing service.
Amanda did a great job and was very helpful in getting our new roof installed after a storm. She made the process easy from start to finish. BCR was simple to work with.
Best Choice Roofing
