Customer service is at the core of the Best Choice Roofing brand. We don’t just sell you a new roof and leave you in the dark. Every one of our locations is staffed by roofing experts that specialize in managing your project from start to finish and making sure you are in the loop on everything happening with your roof.
See what others had to say about their experience with Best Choice Roofing.
Best Choice roofing was awesome They helped me get a new roof and deal with my insurance seamlessly. Vicky was amazing on site the day of my install and… More Rebekah helped me every step of the way, my roof was done in one day and it looks great. I highly recommend Best Choice Roofing to everyone!
I’m writing this review to share the incredible service we received from Rebekah at Best Choice Roofing. She went above and beyond to assist my elderly… More mother with her roofing project. From the very beginning, she was attentive, patient, and understanding of the challenges my mother faced with technology. She personally guided her through every step of the process, facilitating communication with the insurance company and making sure my mom never felt overwhelmed or confused.What stood out most was her integrity and commitment to building trust, not only with my mom, but also by keeping open communication with me and my siblings. She made sure we were always informed, which gave us peace of mind knowing that our mom was in good hands.Elderly clients can often feel vulnerable to scams, but Rebekah treated my mother with such respect and kindness that we never had a single doubt. She truly established a rapport that made the entire experience smooth, safe, and reassuring.We are so grateful for her professionalism and care and for setting such a great example of what it means to put customers first. We highly recommend her and Best Choice Roofing to anyone looking for a roofing company they can trust.
I can’t say enough good things about Billy Martindale. From the moment we met him, he was just so easy to work with and had a really deep understanding… More of the roofing process. He came out, checked out our roof, and explained everything in a way that made sense, no jargon, just good advice.He gave us solid options that fit our budget and never tried to push us into something we didn’t need.Billy was super responsive, always quick to answer my calls or texts, even when I had plenty of questions. He worked with the roofing crew like a pro, keeping everything on track and making sure the job was done right. After the work was finished, he swung by to check in and make sure we were happy, which we definitely were. Our roof looks awesome, and it’s all thanks to Billy’s know-how and care. If you need a roofing consultant, he’s your guy. Hands down the best person to walk you through this process.
Billy helped me through the insurance process the whole way.He helped me get approved when I honestly thought I didn't have a shot ..He was very knowledgeable… More about the roofing system,showed up to the adjuster meeting and always answered when I reached out . I had a policy that unfortunately invoked. It's where the insurance carrier has their own preferred contractor. I tried to fight them for months but,even then Billy told me what shingles to pick .I highly recommend him ..
I can't say enough good things about my experience with Best Choice Roofing — and especially with Rebekah, who was a true lifesaver throughout my… More roof replacement journey.When Rebekah first stopped by and pointed out the missing shingles on my roof, I knew it needed attention, but I was hesitant due to financial concerns. Over time, storms and high winds had taken their toll, but I kept putting repairs off, worried about the cost.Rebekah changed all of that. From the very first conversation, she was kind, patient, and incredibly professional. She took the time to explain the process thoroughly, answered all my questions, and reassured me that insurance would cover the costs (aside from the deductible). She was honest about the potential for extra expenses if there was wood damage, but also made it clear that waiting would only make the situation worse.What truly set her apart was how she took charge of everything. She met with the insurance adjuster, walked the roof, handled the paperwork and phone calls — she stayed one step ahead the whole way. I never felt alone or confused; she kept me informed at every turn.Even when I was overwhelmed and worried about money — and, yes, maybe not the easiest person to deal with — Rebekah remained calm and supportive. She understood my concerns and always had a solution. When I told her my daughters were too busy to help, she simply said, “I’ve got this,” and she meant it.Her dedication didn’t stop when the roof was done. She’s still helping me explore options for other repairs, like the ceiling in my garage. She’s gone above and beyond, and I am so grateful.Rebekah turned what felt like an impossible situation into something manageable and even hopeful. Thank you, Rebekah, for your care, compassion, and incredible commitment. I’m truly thankful you came by that day — you made all the difference!
After Roof Install Update!I received amazing service from Best Choice Roofing! From Beginning to End!Highly recommend!! Billy with Best Choice Roofing… More did an amazing job helping with my claim to get a new roof. He made sure I was getting the best deal and products. Not only did Billy go over everything with great detail he helped me with talking to my insurance company on using the roofing company I wanted to use. He also went over and above to help find a company that would install and reinstall the solar panels. What really impressed me with Billy was his constant communication. He answered all my questions and concerns I had during the whole process! I can tell he is passionate about what he does and really cares for his customers.Now to the production team. Vicky was awesome! She went over everything that was happening and kept me updated on their timeline and when they expected to be done. Vickys whole team was amazing from set up to clean up! They even covered my whole pool, which was a concern of mine. I can not recommend Best Choice Roofing enough. Great experience!
Best Choice Roofing
