Dependable Residential Roofing Professionals in Hilliard, FL: Ensuring Customer Satisfaction

Best Choice Roofing

8933 Western Way Suite 14, Jacksonville

4.5 329 reviews

• Mrs. Dorset ★★★★★ 2 weeks ago
  I’m writing this review to share the incredible service we received from Rebekah at Best Choice Roofing. She went above and beyond to assist my elderly … More mother with her roofing project. From the very beginning, she was attentive, patient, and understanding of the challenges my mother faced with technology. She personally guided her through every step of the process, facilitating communication with the insurance company and making sure my mom never felt overwhelmed or confused.What stood out most was her integrity and commitment to building trust, not only with my mom, but also by keeping open communication with me and my siblings. She made sure we were always informed, which gave us peace of mind knowing that our mom was in good hands.Elderly clients can often feel vulnerable to scams, but Rebekah treated my mother with such respect and kindness that we never had a single doubt. She truly established a rapport that made the entire experience smooth, safe, and reassuring.We are so grateful for her professionalism and care and for setting such a great example of what it means to put customers first. We highly recommend her and Best Choice Roofing to anyone looking for a roofing company they can trust.
• Kish Mill ★★★★★ 2 weeks ago
  I can't say enough good things about my experience with Best Choice Roofing — and especially with Rebekah, who was a true lifesaver throughout my … More roof replacement journey.When Rebekah first stopped by and pointed out the missing shingles on my roof, I knew it needed attention, but I was hesitant due to financial concerns. Over time, storms and high winds had taken their toll, but I kept putting repairs off, worried about the cost.Rebekah changed all of that. From the very first conversation, she was kind, patient, and incredibly professional. She took the time to explain the process thoroughly, answered all my questions, and reassured me that insurance would cover the costs (aside from the deductible). She was honest about the potential for extra expenses if there was wood damage, but also made it clear that waiting would only make the situation worse.What truly set her apart was how she took charge of everything. She met with the insurance adjuster, walked the roof, handled the paperwork and phone calls — she stayed one step ahead the whole way. I never felt alone or confused; she kept me informed at every turn.Even when I was overwhelmed and worried about money — and, yes, maybe not the easiest person to deal with — Rebekah remained calm and supportive. She understood my concerns and always had a solution. When I told her my daughters were too busy to help, she simply said, “I’ve got this,” and she meant it.Her dedication didn’t stop when the roof was done. She’s still helping me explore options for other repairs, like the ceiling in my garage. She’s gone above and beyond, and I am so grateful.Rebekah turned what felt like an impossible situation into something manageable and even hopeful. Thank you, Rebekah, for your care, compassion, and incredible commitment. I’m truly thankful you came by that day — you made all the difference!
• Kelly Barton ★★★★★ 3 weeks ago
  Billy helped me through the insurance process the whole way.He helped me get approved when I honestly thought I didn't have a shot ..He was very knowledgeable … More about the roofing system,showed up to the adjuster meeting and always answered when I reached out . I had a policy that unfortunately invoked. It's where the insurance carrier has their own preferred contractor. I tried to fight them for months but,even then Billy told me what shingles to pick .I highly recommend him ..
• James Armstrong ★★★★★ a month ago
  Billy made the process easy , on time finishing in 1day Roof looks great! Crew was great and cleaned up everything! Very Satisfied customer. Thank You. … More
• Hattie Grant ★★★★★ 2 months ago
  I experienced an outstanding roof replacement through BCR. Sales trainer Billy Martindale provided clear communications and kept me updated, through the … More process. He explained in detail everything that would happen in installing my roof. Date and time were spot on. The crew showed up on time with Crew Leader Albert and Project manager Vickey Sanchez. The crew and leader, Albert, were very professional, friendly and worked very hard even in the rain, The Project manager Vickie kept me informed every step of the way. Vickie was very pleasant, professional and responsive. The Project was completed on time even in the rain. Overall, I had a fantastic experience with BCR. I would recommend them.